Ensuring Your Complete Satisfaction

At Premium Watches Online, your satisfaction is at the heart of everything we do. From the moment you choose us for your watch needs, through to after-sales support, we aim for a seamless experience. Our shipping and returns policies are crafted to be clear, efficient, and user-centric, covering all you need to know about the process.

Shipping Details

Processing Time:

  • We quickly process orders, preparing them for shipment within 1-2 business days, to ensure your custom-modified timepiece reaches you swiftly.

Shipping Methods:

  • Choose from standard, expedited, or international shipping options at checkout to suit your needs.

Shipping Fees:

  • Fees are calculated based on order weight and shipping choice. You’ll see the exact cost before finalizing your purchase at checkout.

Delivery Estimates:

  • Delivery times will vary based on location and shipping method selected. You will receive a tracking number to monitor your order’s journey.

International Orders:

  • We happily serve customers worldwide but note that international orders might incur customs duties and taxes, payable by the recipient.

Returns & Exchanges

Our Promise:

  • We stand behind the quality of our watches and want you to be thrilled with your purchase. If not, our return and exchange process is straightforward and hassle-free.


  • Items must be in original, unworn condition with all packaging and tags for returns or exchanges.

Time Limit:

  • You have 90 days from delivery to initiate a return or exchange. Contact our customer support for assistance.

Return Steps:

  1. Initiate: Contact our support team at info@premiumwatchesonline.com to start your return or exchange.
  2. Package: Securely pack the item with all original materials.
  3. Return Label: We will send you a label to attach to your package.
  4. Drop-off: Bring your package to the designated location, keeping the shipping receipt as proof.
  5. Refund or Exchange: Upon receiving and inspecting your item, we’ll process your refund or exchange.

Please note, original shipping costs are non-refundable.

Need Help?

For any queries about our shipping and returns policy, or if you need further assistance, our customer support team is ready to help make your Premium Watches Online experience seamless and satisfying.

We value your trust in us and are committed to ensuring your satisfaction with our products and service. Don’t hesitate to reach out with any questions or for additional support.